Privacy Policy

This is the privacy policy document for My Dog Shows by Dogification Ltd. In this document “we”, “our”, or “us” refers to Dogification Ltd. We are a UK registered company, registered No. SC627000. This policy aims to inform you about how we collect and process any information that we collect from you or that you provide to us and what we do with it. We are committed to protecting your privacy and the confidentiality of all information you provide to us. Unless outlined below, we do not share, sell or disclose to any third party any information collected through our website.

If you do not agree with this policy, do not access or use our services or interact with any other aspect of our business.  

You should also read our Terms And Conditions.

COOKIES

Cookies are small files placed on your device in order that you get the best experience from our site. You can delete these but by doing so you will not be able to use all the functionality of our site. Please refer to our Cookie Policy. We also use services from Facebook, Google, Paypal and YouTube and recommend you read their policies prior to using our site.

USE OF SITE BY CHILDREN

We do not sell products or services to children, nor do we market to children.

WHAT INFORMATION WE COLLECT ABOUT YOU

We collect information about you when you input it into our My Dog Shows web app either by registering as a My Dog Shows user or logging in via Facebook. Your identity may include information such as first name, last name, email address and other identifiers that you may have provided at some time, such as telephone number or any other information you have given us for the purpose of communication. 

INFORMATION WE PROCESS BECAUSE WE HAVE A CONTRACTUAL OBLIGATION WITH YOU

When you create an account on our website, buy a service or product from us or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract we must process the information you give us and some of this information may be personal. We may use it to verify your identity for security purposes, provide you with our services and/or sell products to you. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract. 

INFORMATION WE PROCESS BECAUSE WE HAVE A LEGAL OBLIGATION

Sometimes we may have to process your information in order to comply with a statutory obligation, for example we may be required to give information to legal authorities if they so request.

INFORMATION WE PROCESS WITH YOUR CONSENT

Through certain actions, when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you with more information about our business, including products and services, you provide your consent to us. Wherever possible we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies. You may withdraw your consent at any time by deleting your account by going to: Main Menu – My Account – Me – Personal Data – Delete My Account. However, if you do so, you will lose all the data you have stored in your account for your dogs, events and results as well as your personal information. 

INFORMATION RELATING TO YOUR METHOD OF PAYMENT

Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it. At the point of payment you are transferred to a secure page on the website of PayPal, which is not controlled by us. Your financial information is not stored by us. Details of what and when you have purchased are stored by us so that we know we when your subscription will run out. We may collect anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Where we need to collect data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case we may have to stop providing a service to you. If so, we will notify you at the time.

COMMUNICATING WITH US

When you contact us, we collect the data you have given us in order to reply with the information you need. We may record your request and our reply in order to increase the efficiency of our business.

COMMUNICATING WITH YOU

We use the email address you provide when you register or first login to My Dog Shows to communicate with you if we need to. For example, if you choose to Register with My Dog Shows, we will send a confirmation email to you so that you can confirm you are who you say you are by replying to the email. We may also use this email address to contact you with various administrative messages, such as account recovery.

HOW WE STORE AND SECURE INFORMATION WE COLLECT

We use Transport Layer Security (TLS) certificates, sometimes referred to as SSL, to verify our identity to your browser and encrypt all data transfer to and from our server. Whenever information is transferred between us you can check that it is done by using this kind of secure connection by looking for a closed padlock symbol or other trust mark in your browsers URL or toolbar. While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. Our servers are housed in a secure UK data center with no un-authorised access and they are fully maintained and kept up to date with all required security updates.

We may store IP addresses and locations to help identify and control attempts to bypass authentication or otherwise attack our website. This is normal security practice and we do not use the information for any other purpose.

RETENTION PERIOD FOR PERSONAL DATA

Except as otherwise mentioned in this notice, we keep your personal information only for as long as is required, to provide you with the services you have requested, to comply with other law such as what is demanded by tax authorities or to support a claim or defence in court. If you choose to delete your information, it is completely removed from our systems.

YOUR DUTY TO INFORM US OF CHANGES

It is important that the personal data we hold about you is accurate and current. Please keep us informed of any changes. At any time you may review or update personally identifiable information that we hold about you by logging in to your account on our website.

HOW TO ACCESS AND DELETE YOUR INFORMATION

You can delete your information held by us by going to My Account, Me, Personal Data but we must make you aware that this will completely remove you from My Dog Shows and cannot be reversed.

COMPLAINTS

If you complain about any of the content on our website we shall investigate your complaint. If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate. If your complaint reasonably requires us to contact some other person we may decide to give to that person some of the information in your complaint. We do this as infrequently as possible and it is a matter for our sole discretion. If we think your complaint is without any basis, we shall not correspond with you about it.

When we receive a complaint, we record all the information you have given us. If your complaint reasonably requires us to contact some other person we may decide to give to that person some of the information in your complaint. We do this as infrequently as possible and it is a matter for our sole discretion. 

If you are not happy with this Privacy Policy then you should tell us and we will attempt to resolve any issues with you. If you are still dissatisfied you can complain formally with the Information Commissioners Office, this can be done at: https://ico.org.uk/make-a-complaint/ 

We may update this notice from time to time as necessary and we will advertise any changes on the My Dog Shows web app and our Facebook page.